FAQ

Buyers may contact Customer Services Support at any time to review your order for advice on how to proceed with their orders. Our Customer Support team will take many factors into consideration, such as the seller's ratings, responsiveness, and past order history to assess the most appropriate action to take. In most cases, buyers are directed to communicate further with their sellers if there's no justifiable reason to cancel the order.

Order cancellations, similar to Requesting Revisions for your delivered order, will not be done based on personal taste. Buyers are given the option to rate their experience with the seller and share their experience in a feedback review.

Avoid filing a dispute with your payment provider for your orders, as this is not in compliance with our Terms of Service, which may also result in restricting your account until those payment holds are cleared.

Each case is reviewed carefully by our Customer Support team to assess the most appropriate action. Additionally, we can cancel orders that were made by mistake but will always check if the order is tied to an ongoing service to protect our sellers.

If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance. If your Gig was purchased with cleared revenue, the funds will return to your revenue balance.

If a chargeback was made on a purchase or is subject to review by a payment vendor – Aayu will cancel the order automatically. Whenever a transaction is being reviewed by a payment vendor, we may be required to cancel a transaction completely or put it on hold for your own protection .This is part of the service we provide to maintain a safe environment for our users.