Privacy Policy

Reversal time frame

You can issue a refund for 30 days after payment is received. Once you issue a refund, you can’t reverse it, and your account will reflect the refund immediately. You may only refund an amount that is less than or equal to the lowest of the following: Net total transactions on the contract in the last 30 days Available balance in your Upwork account, including pending transactions and submitted milestones Once you submit a refund: The credit becomes available on the client's account right away. The refunded amount (including refunded fees) is deducted from your lifetime earnings with the client for determining your relationship’s service fee

Refund ratio:

Client will received on or before 100% refund once refund approved by the Aayu Team . Shipping & Delivery Policy

How much will shipping cost?

Shipping charges are based on the shipping method you choose (either standard or express) and the size of your product order. When you make a purchase on Aayu portal the shipping would be nil When will I receive my order? Please note that the number of days quoted for standard and express shipping is 25days from the date we received order.

Order Cancellation Policy

Entitlement for wishes to Aayu to cancel an order will be assessed by our Customer services support team based on a number of issues, including violations to our Terms of Service, general misconduct, and improper usage of the Aayu delivery system. See below for Order specific entitlement.

Accomplished orders may be cancelled, upon examination of our Customer services Support team, up to 7 days after the order is marked as complete.

Orders are not entitled to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Performance page.

Buyers must use Aayu Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Services Support will not take any action against orders where the buyer unsuccessful to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Aayu.

Any non-permitted usage of Aayu encountered during an order, after being reviewed by our Customer Services Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Aayu’s Terms of Service.

Aayu Customer services Support will cancel orders based on, but not limited to, the following reasons:

Dynamic Orders (after the buyer submits their requirements and before the seller delivers on Aayu ) The seller is late and unresponsive for more than 24 hours while the order is marked as Late. Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.

Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.

The user is no longer an active Aayu user due to Terms of Service violations or closure of their account.

Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete) The seller uses the delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.

Note: Multiple reported offenses will result in permanent suspension of your account.

The seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.

The seller requests additional payments, on or off the Aayu platform, by withholding the final delivery of services directly related to the agreed requirements.

The seller is withholding the final delivery of services for improved ratings. Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements.

Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.

Completed Orders (after the order is marked as complete and before the 7 day limitation) Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

Buyers who did not purchase commercial use rights and are reported to have used the materials commercially.

Note: Terms of Commercial use is found on the seller’s Gig page and cannot be retroactively included once the order is completed for over 7 days.

Aayu Customer Support will review cases of order delivery manipulation, which prevents buyers and sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.